01 The Drive-Through Zone: AI-Moderated Interviews
Targeted the private, 10-minute wait in the car line.
Leveraged Genway AI (voice-based, multi-language) to lower literacy barriers and reduce social pressure. This private environment allowed neighbors to share sensitive struggles they might withhold in face-to-face surveys.
02. The Walk-In Zone: Interactive Sticker Walls
Targeted the brief, 5~10minutes standing wait in the outdoor queue.
Installed large-format visual boards for low-barrier participation. This allowed neighbors to map collective patterns publicly, visualizing the community's aggregate voice in real-time without slowing down the line.
03. The Deep Dive: "Insight Box" Focus Groups
Targeted neighbors willing to engage in deeper, 90-minute sessions.
Used a tactile "Insight Box" kit where participants arranged physical objects to build their "Ideal Meal". This tangible metaphor helped ground abstract systemic barriers in emotional reality.
Key Findings
Transportation isn't just a logistical gap; it is a "cascade trigger". When mobility fails, access to resources and employment collapses simultaneously.
The "Invisible Infrastructure" of Care
A robust, informal network of support already exists beneath the surface. It operates on reciprocity, not transaction.
The Autonomy Paradox
A critical tension exists between the need for support and the desire for independence. Neighbors resist services that feel controlling, preferring tools that protect their agency.
01 Hybrid Delivery Ecosystem (Physical Access)
A High-Touch system combining AVs, robots, and human volunteers to solve the last-mile physical gap.
•Target: Mobility-constrained neighbors (e.g., Seniors)
• Value: Ensures dignified, door-to-door access by assisting with heavy lifting, rather than just dropping goods at the curb.
02 Adaptable Mobile Infrastructure (Social Connection)
Reimagining the AV interior as a multi-purpose hub for essential services.
• Target: Time-scarce neighbors (e.g., Working Hungry)
• Value: Recaptures "dead commute time" to deliver economic opportunity alongside nutrition, solving the trade-offs.
03 The Collaborative Fleet Network (Operational Resilience)
A shared logistics network allowing fragmented non-profits to pool resources into one efficient fleet.
• Target: Social Service Partners (e.g., Food Pantries)
• Value: Overcomes limited workforce and logistical burnout, extending operational reach to 24/7 availability for the whole community.
Ideation Sessions & Visualizing the Ecosystem
Currently moving from research to realization. I am facilitating 4 co-design workshops to validate these speculative concepts and producing a high-fidelity prototypes to visualize the full "Mobility as a Service" ecosystem for stakeholders.
